No audio when using Structure plugin with midi keyboard + lag [Logic Pro X, Ableton Live]

Is anyone else having issues getting Structure 2 to work? I downloaded the AIEP3 yesterday and Structure2 doesn't play any sounds outside of the first loaded sine patch, which is just a wave file. It seems that Structure doesn't play the .patch files for some reason. When I play a key on my MPK249, it shows the sound level responding, but no actual audio is played, and there is a serious lag that occurs (the sound level responds seconds after the key was played. Every other plugin plays sounds and this is after restarting Logic and Ableton Live as well as my system. Now if I go to the edit mode as if I were going to sample an individual sound from the patch, I can get audio only when I press the play button (that previews the sound) keys still don't work and my pads still don't work. Is this potentially an issue between my OS version (MacOs 10.12) or am I missing something?
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  • I’m having the same issue as you it seems except I only work in Logic Pro X. I have also tried installing the library for it on my mac and on fast external drives. I have tried removing it and reinstalling but like you I can get that wave file to play, which isn’t in with the rest of the library and installs separately. What it does when keys are pressed is annoying and just wrong. There are some sounds, scratchy and barely audible yet they make the CPU/HD meter behave unexpectedly. Logic is receiving midi input so it’s not that. The other plugin strips work fine, also the other plugins in this package work fine. Structure 2 is the only one I am having difficulty with.

    I have reported it to the support centre on 29th of September 2016 and received their acknowledgement saying they would follow up within 24 to 72 hours (weekends excluded) but to date there has been no follow up by them and no solution provided.

    They have my email and my telephone number so there’s not reason why they couldn’t contact me from my perspective so I’ll just put it down to bad service until I find out otherwise.

    Incidentally, I didn’t update to macOS Sierra 10.12 until I read on their Facebook page that all products were compatible, a post which curiously enough I can no longer find?

    I have more or less resigned my self to working without Structure for the foreseeable future.

    What I find to be a bit shocking about this is that my experience with German Software companies in the past has always been a good one, with quick responses, accurate information and realistic promises being made when things go wrong. This lot just seem to have gone mute, not a little unlike my Structure app. Not even a “We are aware of the problem, working to fix it and will advise you when a patch is available.”
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  • 1
    I only work in Logic as well, but I had a free Ableton Live installation that came with my midi keyboard and I wanted to make sure it wasn't an issue with Logic Pro. And turns out that the issue occurs in Ableton as well. And this is the strangest bit of support I've ever received. I too sent an email about a week and a half ago with no response outside of the automated 72 hour repsonse you got. It's not as big a deal for me because the keyboard also produced a discount for the Expansion pack and I've since been using Komplete 11 (which was what I initially wanted, but seeing the discount on the AirMusic library, I couldn't turn it down and figured I build a library of instruments and samples). It's unfortunate, i've scoured the web looking for demos, and tutorials, and walkthroughs to make sure I wasn't missing something since I'm virtually new to music production but there is seemingly no one else I've come across reporting this issue (except for you now). I really hope we do get support, as you said, even a "We are aware of the problem" would be perfectly fine because I suspect it is a difficult technical fix since some companies were informing users to hold off upgrading if they had instrument plugins installed.
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  • I’m :(
    I have only been at it for 4 or so years now myself.

    I agree with what you say. Also, I have quite a lot of plugins from many companies but I think this update of OS went smoother than past ones from my perspective and only one Arturia plugin was rejected by Logic Pro X but they have fixed that issue already and Sylenth1 which was also rejected but which will work if you open it inside of Komplete Kontrol so not a big issue to me. I do believe they are working on implementing the solution as they have identified the problem and explained it to me, offering a work around which I didn’t bother with as I can get at Sylenth1 whenever I want via Komplete Kontrol and will wait for either an update to macOS or Sylenth1 to fix that.

    But my experience with Structure 2 and my support request has not been satisfying. One gets the feeling one is dealing with a very small company, that is struggling to keep up with support because it dishes them out to a third party http://inmusicbrands.com/support who never bothered to get back to me despite their promise. If they were worried about call costs surely they know how to use whatsapp and facebook messenger or facetime etc to do it via the internet where only their bandwidth and time is needed.

    Good luck to both of us.
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  • Judging by the lack of video’s on Youtube about Structure 2 and the ancient dates of those that do exist is it possible that we are the only two people to purchase Structure 2 in recent years? LoL
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  • Hello Everyone,

    Please  make sure your systems are properly optimized. Please reference this helpful guide that will walk you through the process:


    I would also recommend going through the following suggestions:


    • Make sure you're using the latest version of Structure by visiting this link.
    • Trash your AirMusic/Structure preferences in Library.
    • Uninstall all instances of Structure from your computer.
    • Disable and uninstall any Anti-virus softwares you may have instaled.
    • Uninstall Logic/Ableton.
    • Reinstall Logic, Ableton, and Structure.
    • view 6 more comments
    • Thanks for passing on that information Zoey26. Tried it twice and it’s worked just fine. Fingers crossed that workaround keeps working until they fix whatever is wrong with it.
    • I was pulling my hair out with Structure not working for Ableton 9.7 on Sierra. This script totally works!! Thank you so much for sharing this!!!!
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  • Sorry to hear you're still having issues. Let's have you get in touch with your nearest Support Office. They'll be able to troubleshoot this issue with you one-on-one. Log on to www.airmusictech.com/support to get in touch with Support. You can find their contact information on that page. 

    Hope this helps! 
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  • Has anyone figured this out? I'm having the same issue and to no avail can't get this to work.
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  • I bought Complete 3 Pack on sale a month ago and I'm having the same issues with Mini Grand, Structure and sometimes Xpand!2. I've emailed tech support 3 weeks ago and have not gotten any response.

    It's really frustrating.
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  • Sorry, I have no further information to add to this topic. Structure is not working for me and I have had a similar experience with a lack of response to a request for support. Have found most plugin developers very responsive to support requests but then on the other hand this is the only one I have purchased that doesn’t work at all.

    I have learnt my lesson and in future will not buy anything unless I have more thoroughly researched it and plugins that look out of date, judging by the ancient age of YouTube videos and dated looking interfaces I will give a miss.
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  • I must agree. I'm staying away from AirMusic software unless I am notified of a fix for this issue.
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  • I'm having a similar issue with Structure Free. It came with my subscription to Pro Tools 12.7, and it doesn't work. Both Mini Grand and Structure Free have the same problem - all notes are extremely staccato. My Avid support member helped me with a workaround for Mini Grand, but it's just a workaround. And there seems to be no workaround for Structure Free. Why am I paying good money for software that doesn't work?
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  • I’m frustrated
    Hello, I'm from Brazil, a few months ago I bought Structure 2.
    I work with Tracks for Cinema and Television.
    Structure served me very well for 3 weeks.
    But on an ordinary day like all, I called my macmini,
    I went to mix one of my tracks, and I did not play anymore,
    No structure 2 sound signal, what could it be?
    (Always the logic requests the increase of buffer size, however nothing happens if it increases, nothing improves)
    Some license error?
    Has the company abandoned us?
    Did not get support response, were we abandoned?
    Why do they do this?
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  • I’m indifferent
    Solved the Problem!
    The Structure Update 2.0.10 Update for Mac
    solved the problem.

    Service Failure:
    - The company does not respond to technical support emails.

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