AIR Instrument Expansion Pack Activation Codes Problem

Hi Guys,
Recently we upgraded to the AIR Instrument Expansion Pack. We received an Authorization codes, but this codes are not functional with the authorization apps...
Now we are working with the trials, and we need to authorize the products. Please tell us something about this issue.

We opened a support ticket some days ago without response.

We payed the upgrade some days ago and the trial are about to expire.

Regards
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